What is the return window?

You have 14 days from the date of delivery to initiate a return.

What condition must items be in to be returned?

Items must be unused and in their original condition with original packaging to be eligible for a return.

Who pays for return shipping?

For returns due to personal preference, the customer is responsible for return shipping costs. If the item is damaged or incorrect, Ceibo House will cover the return shipping and provide a full replacement or refund.

What happens if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, we will provide free return shipping and either replace the item or issue a full refund.

Returns & Exchanges

We want you to love your purchase. If something doesn’t work out, we’re happy to help.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, items must be:

unused
in original condition
returned with proof of purchase.

Once we receive and inspect the returned item, we will process the refund.

Return Shipping

If the return is due to personal preference (change of mind, no longer needed, etc.):

Customers are responsible for return shipping costs.
Shipping fees are non-refundable.

Free Shipping Orders

We offer free U.S. shipping on orders over $49.99.

If an order qualified for free shipping and a return brings the order total below the free shipping threshold, the original shipping cost will be deducted from the refund.